Using Promo Codes
Promo codes offer discounts on your Equipoise subscription. This guide explains how to use them.
Applying a Promo Code
During Signup
- Visit the pricing page
- Select your plan
- Find the Have a promo code? field
- Enter your code
- Click Apply
The discount will appear in your order summary.
On an Existing Account
Promo codes are entered at signup. To apply one to an existing account, contact support with the code.
Types of Discounts
Percentage Off
Example: "20% off your first year"
- Applied to your subscription price
- May apply to first payment only or ongoing
Fixed Amount Off
Example: "$10 off per month"
- Flat discount on your bill
- Often limited to certain plans
Extended Trial
Example: "30-day free trial instead of 14"
- Extends your trial period
- No charge until trial ends
Free Months
Example: "First 2 months free"
- Full subscription at no cost
- Regular billing begins after
Finding Promo Codes
Promo codes are available through:
- Welcome emails from partners
- Special events and conferences
- Nonprofit programs
- Seasonal promotions
- Referral programs
Promo Code Restrictions
Some codes have restrictions:
- Plan-specific: Only works for certain plans
- New users only: Can't be used by existing subscribers
- One-time use: Each code used only once
- Expiration date: Must be used before deadline
- Usage limit: Limited number of redemptions
Troubleshooting
"Code not valid"
The code may be:
- Expired
- Already used
- Not applicable to your plan
- Entered incorrectly (check spelling)
"Code not applicable"
The code may require:
- A specific plan tier
- New customer status
- Annual billing
"Code already redeemed"
- Each code can only be used once per account
- Some codes have a global usage limit
Combining Codes
Generally, only one promo code can be used per subscription. You cannot stack multiple discounts.
Questions About Codes
If you received a code that isn't working:
- Check the source for restrictions
- Verify the code spelling
- Contact support with the code and where you received it