Managing Your Personal Data
You have the right to access and download all the personal data we store about you. This guide explains how to exercise that right.
Your Data Rights
Under privacy laws like GDPR and CCPA, you have the right to:
- Access: See what data we have about you
- Download: Get a copy of your data
- Correct: Update inaccurate information
- Delete: Request deletion of your data
- Portability: Receive data in a usable format
Downloading Your Data
Step 1: Go to Connections
- Log in to your account
- In your account's sidebar, under Preferences, choose Connections
Step 2: Request Download
- Under Data & Privacy, click Download My Data
- On the next page, click Download My Data again
Step 3: Receive Your Data
- Your data downloads straight away as a JSON file
What's Included
Your data download contains:
| Category | Data Included |
|---|---|
| Profile | Name, email, phone, address |
| Organizations | All organizations you've interacted with |
| Purchases | Order number, date, status and total of each order |
| Donations | All donations made |
| Recurring donations | Active and past recurring gifts |
| Preferences | Communication settings |
| Activity | Your last sign-in and sign-in count; emails sent, opened and clicked |
Understanding the Data File
The download is a JSON file, which is:
- Machine-readable format
- Can be opened in text editors
- Can be converted to spreadsheet
- Standard format for data portability
Opening JSON Files
In a text editor:
- Notepad, TextEdit, VS Code
In a JSON viewer:
- Online JSON viewers
- Browser extensions
Convert to spreadsheet:
- Online JSON to CSV converters
- Programming tools
Updating Your Data
If you find incorrect information:
Profile Information
- Go to Account Settings
- Update your name or email
- Save changes
Communication Preferences
- Go to My Connections
- Click any organization
- Update communication preferences
- Save changes
Disconnecting from Organizations
Stop receiving communications from an organization:
- Go to My Connections
- Click the organization
- Scroll to Disconnect
- Click Disconnect
Your transaction history is preserved, but:
- You won't receive their emails
- You can reconnect anytime by making another purchase
Deleting Your Account
If you want all your data removed:
- Go to My Connections
- Click Delete My Account
- Download your data first (recommended)
- Confirm deletion
What Happens When You Delete
- Profile is anonymized
- Email subscriptions cancelled
- Login access removed
- Transaction records anonymized (not deleted, for legal compliance)
What's Preserved
Some data is retained for legal/business reasons:
- Anonymized transaction records (for accounting)
- Audit logs (with personal info removed)
Data Security
Your data is protected by:
- Encryption at rest: Data encrypted in storage
- Encryption in transit: Protected during transfer
- Access controls: Limited to authorized personnel
- Regular audits: Security reviews and updates
Questions?
If you have questions about your data:
- Email: legal@equipoi.se
- Response time: Within 30 days
We're committed to transparency about how we handle your data.