How to Return an Item

This guide walks you through the return process from start to finish.

Return Policy Overview

Standard Returns

• Window: 30 days from delivery
• Condition: Unused, original packaging
• Refund: Full purchase price

Non-Returnable Items

• Digital downloads
• Tickets and donations

Only physical products can be returned through your account.

Check the product page for specific return policies.

Starting a Return

Step 1: Open Your Order

1. Go to the website and log in
2. Navigate to Orders in your account
3. Find the order with items to return
4. Click Request Return (under Need to Return?)

Step 2: Select Items

Check the box for each item you're returning.

Step 3: Choose Reason

Select why you're returning:

• Arrived late
• Changed mind
• Defective
• Not as described
• Other
• Wrong item

Add details in the optional box if helpful.

Step 4: Submit Request

1. Click Submit Return Request
2. You'll receive a confirmation email

After Submitting

Waiting for Approval

• Returns are reviewed within 1-2 business days
• You'll receive an email with the decision
• Check spam folder for emails

If Approved

You'll receive an email with:

• Packing instructions
• A prepaid return label, in a separate email, if the organization provides one

If Rejected

The email will explain why. Common reasons:

• Outside return window
• Item not eligible for return
• Policy violation

You may contact support to discuss.

Shipping Your Return

Preparing the Package

1. Use original packaging if possible
2. Remove or cover old shipping labels
3. Include all original items and accessories
4. Print and attach return label

Dropping Off

Take to designated carrier location:

• USPS: Post office or drop box
• UPS: UPS Store or drop location
• FedEx: FedEx location

Keep your drop-off receipt!

Receiving Your Refund

Timeline

1. Package arrives at warehouse: 3-7 days
2. Inspection and processing: 2-3 days
3. Refund issued: Same day
4. Appears on statement: 5-10 days

Total: About 2-3 weeks from shipping

Refund Method

Refunds go to your original payment method:

• Credit card: 5-10 business days
• Debit card: 5-10 business days
• Apple Pay/Google Pay: 5-10 business days

Refund Amount

Your refund includes:

• Product price
• Original shipping (if return is our error)

Deductions may apply for:

• Return shipping (if not our error)
• Restocking fee (if disclosed)
• Missing items/accessories

Tracking Your Return

In Your Account

Your account doesn't show a return's progress. Each step arrives by email
instead: when your request is received, when it's approved or declined, when a
return label is ready, and when your refund is issued.

Return States

• Requested: Awaiting review
• Approved: Ready to ship
• Shipped: Package in transit
• Received: Being processed
• Completed: Refund issued

Common Issues

Lost Return Package

• Keep your drop-off receipt
• Contact carrier with tracking
• Reach out to support with proof

Incorrect Refund Amount

• Review refund email for breakdown
• Check for restocking fee
• Contact support with concerns

Need to Exchange Instead

We don't process direct exchanges. Instead:

1. Return the original item
2. Place a new order
3. Or contact support for options

Getting Help

Return questions? Contact support with:

• Your order number
• Return request ID
• Description of issue

What About Memberships, Courses, and Digital Downloads?

This article covers physical product returns. Different flows apply to:

• Monthly or yearly memberships — you don't "return" a subscription. You cancel it and keep access through the end of the period you've already paid for. See Managing Your Subscriptions.
• One-time course purchases — refund policies vary by creator. Reach out to them directly if you need a refund on a course.
• Digital downloads (ebooks, music, files) — once delivered, digital goods are usually non-refundable. Check the creator's refund policy or contact them.