Legal

Refund & Cancellation Policy

Clear rules. Fair treatment. No surprises.

Last updated: March 2026

The Short Version

Subscriptions can be canceled anytime—no penalties, no hassle. Product and ticket refunds are handled by the organization you purchased from. We provide the tools; they set the policy — with one exception: if an event is cancelled outright, 100% of the ticket purchase price is refunded automatically. If something goes wrong, we'll help mediate.

Platform Subscriptions

Cancellation

You may cancel your Equipoise subscription at any time from your account settings. When you cancel, your subscription remains active until the end of your current billing period. You will not be charged again after cancellation.

Prorating

If you downgrade your plan mid-cycle, the change takes effect at the start of your next billing period. If you upgrade, the new rate applies immediately and is prorated for the remainder of the current period.

Subscription refunds

Subscription fees are generally non-refundable. However, if you cancel within 48 hours of your first payment and have not processed any transactions through the platform, we will issue a full refund upon request. Contact us at sales@equipoi.se.

Product Purchases

How product refunds work

When you purchase a product through Equipoise, your transaction is with the individual organization (the "Merchant"), not with Equipoise. Each Merchant sets their own return and refund policies.

Requesting a product refund

Step 1: Contact the Merchant directly through their storefront or the order confirmation email you received.
Step 2: The Merchant will review your request according to their refund policy.
Step 3: If approved, the refund is processed back to your original payment method. Refunds typically appear within 5–10 business days.

If you can't reach the Merchant

If the Merchant is unresponsive or you believe the transaction was fraudulent, contact us at support@equipoi.se. We will make reasonable efforts to mediate the dispute. You also have the right to initiate a chargeback through your bank or card issuer.

Ticket Purchases

Event ticket refunds

All event ticket sales are final unless otherwise specified by the ticket seller. Individual organizers may choose to offer refunds, exchanges, or a cutoff date at their discretion; where they do, those terms are shown at the time of purchase.

Canceled events

In the unlikely event of a complete cancellation, 100% of the ticket purchase price will be refunded. This means the full amount you paid — the ticket price, any service or processing fees charged to you, and any sales tax collected — returned to the original payment method. You do not need to request it: refunds are issued automatically when the organizer cancels, and you will receive an email confirming the amount.

Refunds are typically issued within one business day of the cancellation and appear on your statement within 5–10 business days, depending on your bank. Complimentary tickets involve no payment and so have nothing to refund; holders are notified that the ticket is no longer valid.

Rescheduled events

If an event is rescheduled rather than cancelled, your ticket remains valid for the new date and the organizer will contact you with the updated details. If you cannot attend the new date, contact the organizer — refund options for rescheduled events are at their discretion.

Donations

One-time donations

Donations are generally non-refundable, as they are voluntary contributions. If a donation was made in error or you believe it was unauthorized, contact the organization directly or reach out to us for assistance.

Recurring donations

You may cancel a recurring donation at any time through your account settings. Cancellation stops future charges but does not refund previous donations. If you need a refund on a specific recurring charge, contact the organization.

Chargebacks and Disputes

If you are unable to resolve a refund request with a Merchant, you have the right to dispute the charge through your bank or credit card issuer. We cooperate with payment processors during the dispute process and provide transaction records as needed.

Please note that filing a chargeback should be a last resort after attempting to resolve the issue directly with the Merchant and with our support team.

Processing Fees

When a refund is issued, payment processing fees (charged by our payment processor) may not be recoverable. This means the Merchant may receive a slightly lower refund amount than the original transaction. The fee shortfall is absorbed by the Merchant, not the Buyer—when a refund is processed, the Buyer is refunded the amount they paid.

Contact Us

Questions about refunds? Contact us at support@equipoi.se.